Triple Win Property Management

Collaboration as a Competitive Advantage in Property Management

In this episode of the Triple Win Podcast, Peter Lohmann joins to talk Zillow, AI, reducing churn, and why having a community can elevate your property management business.

Thinking Like a Chief Experience Officer

In this episode, Andrew Smallwood is joined by Reece Register, CXO and Fo-Founder at CXO Worx. Reece and Andrew talk through what it means to think like a Chief Experience Officer, leading with the resident experience and building processes that support that, rather than focusing on processes first. With great insights from his time as a property manager himself, and working with property management clients, Reece brings a unique perspective.

SEO Isn't Dead, with ClearLead Digital

In this episode, Alex Zweydoff and Lacy Hendricks, co-founders of ClearLead Digital and seasoned PM experts, talk property management SEO in the modern industry. From tips on optimizing websites to working with marketing agencies, they cover all you need to know about the fast-changing SEO landscape.

5-Star Properties Attract 5-Star Residents

In this episode, Kandise Varvil, Co-Founder of PM PathBuilders, talks about building a process than can make any property feel like a 5-star property, and why that's essential to attracting high quality residents. From expectation setting to communications, getting your company, your owners, and your residents on the same page pays dividends.

Systemizing the Expected and Humanizing the Exceptions

In this episode, Jennifer Ruelens, broker/owner at One Focus Property Management and founder of Hold It with PM Jen, talks about how she picks and prepares the right real estate investors to fit into her machine. She delves into the importance of standardizing processes, but still making room to accommodate edge cases and make them successful with her company.

Why Courage is Key for Property Managers

In this episode, Tony Cline, Chief Success Officer at ONYX, talks through the difference between bravery and courage, why courage is so essential for property managers in today’s fast-changing environment, and how you can build courage as a leader while getting your team onboard with change. Whether you’re just getting your company off the ground or managing hundreds of doors, this episode contains plenty of insights for you.

The Three Ts: Team, Touchpoints, and Technology

In this episode of the Triple Win Podcast, JWB Property Management’s Melissa Gillispie talks through the growth she’s seen within the company, and how she’s steered the ship. From hiring the right people, to implementing processes with the right internal and external touchpoints, to selecting and onboarding technology, Melissa provides key insights into how a true leader can grow a property management company effectively.

Minimizing Churn by Getting Strategic with Clients

In this episode, Co-Founder and CEO of Blanket Lior Abramovich talks minimizing churn. Learn how you can get deep in the data, get to know your clients, and use that as a way to deliver top-tier service. Move from property manager to strategic adviser to become indispensable to your investors.

Radical Ownership and Extreme Authenticity

In this episode, Mark Brower, Broker/Owner at Mark Brower Properties, talks through taking an approach of extreme ownership over his business. From radical honesty to all-in authenticity, embracing your expertise, your mistakes, and your responsibilities can create a brand built on trustworthiness.

Setting Good Experiences as your Default Position

In this episode, Tony Cline, Chief Success Officer at PM Success, talks about the importance of setting expectations, default positions, and top-tier experiences. Whether you’re balancing processes with empathy or finding the right members for your team, the service and experience you deliver is key to building a successful brand. Listen to hear Tony’s insights and expertise.