Triple Win Property Management

Business Development for Broker/Owners

On this episode, Ben Smith of BrightReach Sales and Tim Wehner of LendingOne join Andrew Smallwood to talk about what broker/owners need to know about building a business development function and winning business.

Where Property Managers are Feeling the Squeeze

Will Parrish, co-founder and Chief Customer Officer at Lula, joins Andrew to talk about where property managers are starting to feel financially squeezed. Whether it's labor costs, pricing of repairs, or flatlining rents, PMs are looking for ways to optimize their processes.

Navigating the 2026 Legislative Landscape

Robert Dell'Osso, CEO and Broker/Owner at MasterKey Property Management in Cary, North Carolina and Vice Chair for the NARPM Capitol Summit, joins Andrew to talk all things legislation. From lead-based paint to fee disclosures and affordable housing, Robert covers a lot of ground and provides actionable tips to protect your business.

Driving Resident Experience with Group Rate Internet

In the season 6 premiere of The Triple Win Property Management Podcast, Andrew is joined by Daniel Madison of Rhome to discuss his success in improving the resident experience with Group Rate Internet. By offering gig-speed internet as a lease-enrolled service, Rhome is driving easier move-ins and a 97% enrollment rate.

Collaboration as a Competitive Advantage in Property Management

In this episode of the Triple Win Podcast, Peter Lohmann joins to talk Zillow, AI, reducing churn, and why having a community can elevate your property management business.

Thinking Like a Chief Experience Officer

In this episode, Andrew Smallwood is joined by Reece Register, CXO and Fo-Founder at CXO Worx. Reece and Andrew talk through what it means to think like a Chief Experience Officer, leading with the resident experience and building processes that support that, rather than focusing on processes first. With great insights from his time as a property manager himself, and working with property management clients, Reece brings a unique perspective.

SEO Isn't Dead, with ClearLead Digital

In this episode, Alex Zweydoff and Lacy Hendricks, co-founders of ClearLead Digital and seasoned PM experts, talk property management SEO in the modern industry. From tips on optimizing websites to working with marketing agencies, they cover all you need to know about the fast-changing SEO landscape.

5-Star Properties Attract 5-Star Residents

In this episode, Kandise Varvil, Co-Founder of PM PathBuilders, talks about building a process than can make any property feel like a 5-star property, and why that's essential to attracting high quality residents. From expectation setting to communications, getting your company, your owners, and your residents on the same page pays dividends.

Systemizing the Expected and Humanizing the Exceptions

In this episode, Jennifer Ruelens, broker/owner at One Focus Property Management and founder of Hold It with PM Jen, talks about how she picks and prepares the right real estate investors to fit into her machine. She delves into the importance of standardizing processes, but still making room to accommodate edge cases and make them successful with her company.

Why Courage is Key for Property Managers

In this episode, Tony Cline, Chief Success Officer at ONYX, talks through the difference between bravery and courage, why courage is so essential for property managers in today’s fast-changing environment, and how you can build courage as a leader while getting your team onboard with change. Whether you’re just getting your company off the ground or managing hundreds of doors, this episode contains plenty of insights for you.