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The Triple Win Property Management podcast by Second Nature uncovers new ways single-family property managers can create and monetize value for their company while transforming relationships with their investors, residents, and teams. Episodes feature industry professionals, global thought leaders, and the inspiring conversations that move the industry forward. Now you can join thousands of property management leaders who are tuning in and talking about leveling up together.
Episodes

Wednesday Mar 05, 2025
Minimizing Churn by Getting Strategic with Clients
Wednesday Mar 05, 2025
Wednesday Mar 05, 2025
In this episode, Co-Founder and CEO of Blanket Lior Abramovich talks minimizing churn. Learn how you can get deep in the data, get to know your clients, and use that as a way to deliver top-tier service. Move from property manager to strategic adviser to become indispensable to your investors.

Wednesday Feb 26, 2025
Radical Ownership and Extreme Authenticity
Wednesday Feb 26, 2025
Wednesday Feb 26, 2025
In this episode, Mark Brower, Broker/Owner at Mark Brower Properties, talks through taking an approach of extreme ownership over his business. From radical honesty to all-in authenticity, embracing your expertise, your mistakes, and your responsibilities can create a brand built on trustworthiness.

Wednesday Feb 19, 2025
Setting Good Experiences as your Default Position
Wednesday Feb 19, 2025
Wednesday Feb 19, 2025
In this episode, Tony Cline, Chief Success Officer at PM Success, talks about the importance of setting expectations, default positions, and top-tier experiences. Whether you’re balancing processes with empathy or finding the right members for your team, the service and experience you deliver is key to building a successful brand. Listen to hear Tony’s insights and expertise.

Wednesday Feb 12, 2025
The Impact of Convenience Culture
Wednesday Feb 12, 2025
Wednesday Feb 12, 2025
We live in a culture of convenience. When people can get lunch delivered in an hour, your groceries delivered this afternoon, and almost anything you could possibly want delivered within two days, they start to expect the same level of service everywhere. On this episode of the podcast, Dana Dunford, CEO of Hemlane, explains how residents are coming to expect more and more from their property managers, and how you can evolve your company to meet—and exceed—those expectations.
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Have questions? Email us at triplewin@secondnature.com
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Thursday Jan 09, 2025
Investor Mindset with Justin Anderson
Thursday Jan 09, 2025
Thursday Jan 09, 2025
Do you approach property management with an investor mindset? In this episode, Andrew Smallwood is joined by RentSmart CEO Justin Anderson to discuss what an investor mindset means, and how it can help you create a Triple Win with investors and residents. Justin lends his expertise in single- and multi-family rentals and leans on his experience as an investor and property manager. Listen now to learn about his unique approach to resident onboarding and how it saves countless hours for his team further down the road.

Thursday Nov 14, 2024
From Reactive to Proactive Property Management with Deb Newell
Thursday Nov 14, 2024
Thursday Nov 14, 2024
Are you just managing properties, or are you managing assets? The difference might be bigger than you think. In this episode, Andrew Smallwood is joined by industry consultant Deb Newell to tackle the complex differences between asset management and property management. Deb shares her expertise on shifting from reactive to proactive approaches, adjusting management agreements, and aligning teams to create scalable processes that benefit both property owners and residents. Tune in to hear practical advice on fostering better relationships with owners, the importance of clear expectations, and why benchmarking your business against itself, rather than others, is crucial for growth.

Friday Oct 25, 2024
Finding The Tech Stack Sweet Spot
Friday Oct 25, 2024
Friday Oct 25, 2024
You'd be surprised by how many companies inefficiently employ tech.
Kelli Segretto, property management veteran and founder of K Segretto Consulting, has helped many PMCs optimize their tech stacks. She joins Andrew Smallwood to cover the intricacies of a well-managed and optimized tech stack. Don't miss her secrets to finding the tech stack sweet spot.
Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo
Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com
Join our private Facebook group - only for professional property managers at https://www.facebook.com/groups/triplewinpropertymanagers
Stay up to date on events and resources on our website https://www.secondnature.com/events
Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Season 4 Episode 20 features Kelli Segretto
The Triple Win Property Management podcast is produced and distributed by Second Nature

Thursday Oct 10, 2024
JWB’s Success with Long-Term Leases
Thursday Oct 10, 2024
Thursday Oct 10, 2024
JWB Real Estate has used long-term leases to minimize vacancy for its investors. Melissa Gillispie joins the show to speak on the strategy behind it, why it’s worked for them, and how property managers can approach a shift toward longer lease terms.
Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo
Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com
Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers
Stay up to date on events and resources on our website https://www.secondnature.com/events
Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Attending NARPM National? Claim your free VIP experience
https://www.secondnature.com/events/narpm-annual-vip
Season 4 Episode 19 features Melissa Gillispie
The Triple Win Property Management podcast is produced and distributed by Second Nature

Thursday Sep 26, 2024
Ziprent’s Innovation in Tenant Placement
Thursday Sep 26, 2024
Thursday Sep 26, 2024
Arvand Sabetian and Nick Bokaie, founders of Ziprent, have leveraged the virtual showing process among other automations to create a property management company built on efficiency.
They join Andrew to discuss how Ziprent came about, their philosophies on innovating in the PM space, and how they’ve used automations to reduce vacancy, ultimately creating a better service for their clients.
Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo
Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com
Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers
Stay up to date on events and resources on our website https://www.secondnature.com/events
Heading to NARPM National? Book your VIP experience today. It's completely free.
https://www.secondnature.com/events/narpm-annual-vip
Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Season 4 Episode 18 features Arvand Sabetian and Nick Bokaie
The Triple Win Property Management podcast is produced and distributed by Second Nature

Thursday Sep 12, 2024
The Secrets to Scaling a Property Management Company
Thursday Sep 12, 2024
Thursday Sep 12, 2024
Scaling a company is a lot harder than just getting new business. Tony Cook knows. He was instrumental in Bay Management Group’s rise to over 6,000 doors.
Cook joins Andrew Smallwood to talk about his story, his time at Bay, how they won new business, how they developed standing in new markets, and how they managed their rapid growth.
Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo
Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com
Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers
Stay up to date on events and resources on our website https://www.secondnature.com/events
Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Season 4 Episode 17 features Tony Cook
The Triple Win Property Management podcast is produced and distributed by Second Nature