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The Triple Win Property Management podcast by Second Nature uncovers new ways single-family property managers can create and monetize value for their company while transforming relationships with their investors, residents, and teams. Episodes feature industry professionals, global thought leaders, and the inspiring conversations that move the industry forward. Now you can join thousands of property management leaders who are tuning in and talking about leveling up together.
Episodes

4 days ago
4 days ago
34 min
In this episode, Andrew is joined by Northpoint CEO Daniel French for a live recording at IMN SFR Operations in Austin, TX. The pair discuss his journey into and through real estate, what led him to Northpoint, and why he thinks that investing in talent is the future of the property management industry.

May 27, 2026
May 27, 2026
52 min
On this episode, Ben Smith of BrightReach Sales and Tim Wehner of LendingOne join Andrew Smallwood to talk about what broker/owners need to know about building a business development function and winning business.

May 20, 2026
May 20, 2026
44 min
Will Parrish, co-founder and Chief Customer Officer at Lula, joins Andrew to talk about where property managers are starting to feel financially squeezed. Whether it's labor costs, pricing of repairs, or flatlining rents, PMs are looking for ways to optimize their processes.

May 13, 2026
May 13, 2026
42 min
Robert Dell'Osso, CEO and Broker/Owner at MasterKey Property Management in Cary, North Carolina and Vice Chair for the NARPM Capitol Summit, joins Andrew to talk all things legislation. From lead-based paint to fee disclosures and affordable housing, Robert covers a lot of ground and provides actionable tips to protect your business.

May 6, 2026
May 6, 2026
32 min
In the season 6 premiere of The Triple Win Property Management Podcast, Andrew is joined by Daniel Madison of Rhome to discuss his success in improving the resident experience with Group Rate Internet. By offering gig-speed internet as a lease-enrolled service, Rhome is driving easier move-ins and a 97% enrollment rate.

Sep 24, 2025
Sep 24, 2025
47 min
In this episode of the Triple Win Podcast, Peter Lohmann joins to talk Zillow, AI, reducing churn, and why having a community can elevate your property management business.

Sep 10, 2025
Sep 10, 2025
41 min
In this episode, Andrew Smallwood is joined by Reece Register, CXO and Fo-Founder at CXO Worx. Reece and Andrew talk through what it means to think like a Chief Experience Officer, leading with the resident experience and building processes that support that, rather than focusing on processes first. With great insights from his time as a property manager himself, and working with property management clients, Reece brings a unique perspective.

Aug 27, 2025
Aug 27, 2025
48 min
In this episode, Alex Zweydoff and Lacy Hendricks, co-founders of ClearLead Digital and seasoned PM experts, talk property management SEO in the modern industry. From tips on optimizing websites to working with marketing agencies, they cover all you need to know about the fast-changing SEO landscape.

Aug 13, 2025
Aug 13, 2025
36 min
In this episode, Kandise Varvil, Co-Founder of PM PathBuilders, talks about building a process than can make any property feel like a 5-star property, and why that's essential to attracting high quality residents. From expectation setting to communications, getting your company, your owners, and your residents on the same page pays dividends.

Jun 11, 2025
Jun 11, 2025
45 min
In this episode, Jennifer Ruelens, broker/owner at One Focus Property Management and founder of Hold It with PM Jen, talks about how she picks and prepares the right real estate investors to fit into her machine. She delves into the importance of standardizing processes, but still making room to accommodate edge cases and make them successful with her company.
