Triple Win Property Management

Warning: This episode is not recommended for those with a weak stomach. The stories in this episode are true and include real horrors encountered by property management professionals.

As a property manager, you never know what you might encounter. In this terrifying episode of the Triple Win PM podcast, we hear true stories that will make you tremble and squirm. Stories so terrifying they may just keep you up at night. 

This episode is brought to you by Second Nature and Pest Share. Did you know that  On-Demand Pest Control is now part of RBP? Avoid terrifying pest issues with a fully managed RBP by Second Nature.

Check our Facebook page on Thursday to see who is crowned the winner of the TWO best/worst PM horror stories. And share your very own terrifying tales too!

Level up your property management business with our jam-packed, one-day-only, online conference. Register for TWLX https://www.secondnature.com/events/twlx

Register for the next RBP Workshop: November 9, 2023, 2:00 - 3:00 PM Eastern
Learn everything you need to get started with your Resident Benefits Package.
https://www.secondnature.com/events/rbp-workshop

Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo

Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers

Stay up to date on events and resources on our website https://www.secondnature.com/events

Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Season 3 Episode 16 features Andrew Smallwood and Justin Clements
The Triple Win Property Management Podcast is produced and distributed by Second Nature

Join industry leaders Jennifer Utz, Lauren Alleman, and Mark Brower as they delve into the art of attracting and keeping your ideal investor clients. This episode is custom-crafted to cater to professional property managers like you who strive to create success for their teams, investors, and residents.

In this episode…

• Uncover the secrets of identifying investor churn and transforming it into lasting retention.
• Explore proven strategies for engagement that have a tangible impact.
• Gain insights into effective approaches for not only attracting but also retaining the investor clients you desire.

Tune in and elevate your property management success.

Headed to Atlanta for NARPM National? Sign up for the VIP Experience https://get.secondnature.com/vip-experience-2023

Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo

Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers

Stay up to date on events and resources on our website https://www.secondnature.com/events

Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Season 3 Episode 15 features Jennifer Utz, Lauren Alleman, and Mark Brower
The Triple Win Property Management Podcast is produced and distributed by Second Nature

Summer is coming to an end. But the work for property managers is just beginning. 

In this episode, Phil Owen (OnSight PROS) and Gwenn Aspen (Anequim) discuss the best ways for property managers to navigate the changing of the seasons. They give real-world examples of how to manage the chaos of summer and tips to improve operations during the slower fall and winter seasons so you’re fully prepared for next year. 

Be sure to check out the resources in the Anequim Library that Gwenn referenced https://anequim.net/anequim-library

Ready to attend a live RBP workshop? Join us on Thursday 9/21 at 2 pm Eastern. Register here: https://rbp.secondnature.com/event/rbp-workshop

Ready to talk to an RBP expert in your area? Fill out the form on our website https://rbp.secondnature.com/triplewin

Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers

Subscribe to the Triple Win Newsletter and stay in the know https://rbp.secondnature.com/community#signup

Stay up to date on events and resources on our website https://rbp.secondnature.com/community

Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Season 3 Episode 14 features Phil Owen and Gwenn Aspen 
The Triple Win Property Management Podcast is produced and distributed by Second Nature

This week on the podcast we’re going deep into Second Nature’s very own Resident Benefits Package. 

This workshop recording features a thorough overview of our fully-managed RBP, including feature breakdowns and steps to roll out your own custom-built RBP. We also talked with Rebecca Wallace (Oceans Managing Group) and Zena Smith (Rental Link Property Management) about their experiences rolling out RBP and the lessons learned along the way. 

Want to attend a live RBP workshop? Join us on Thursday 8/24 at 2 pm Eastern. Register here: https://rbp.secondnature.com/event/rbp-workshop

Ready to talk to an RBP expert in your area? Fill out the form on our website https://rbp.secondnature.com/triplewin

Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers

Subscribe to the Triple Win Newsletter and stay in the know https://rbp.secondnature.com/community#signup

Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Season 3 Episode 13 features Rebecca Wallace and Zena Smith 
The Triple Win Property Management Podcast is produced and distributed by Second Nature

Are you missing the mark when it comes to resident experience? Think the investment in time and expense just isn’t worth the outcome? 

In this episode, Laura talks with Janet Sprissler from Rent805 about her recent Triple Win Award for Leadership in Resident Experience. Janet gets candid about her passion for service and building community. She gives real-world examples of resident experience initiatives she’s implemented and shares strategies for making the greatest impact without breaking the bank.

Attend our live RBP workshop! https://rbp.secondnature.com/event/rbp-workshop

Got questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

Want to know more about a custom, fully-managed resident benefits package but not sure where to start? Visit https://rbp.secondnature.com/blog/what-is-a-resident-benefits-package

Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers

Subscribe to the Triple Win Newsletter and stay in the know https://rbp.secondnature.com/community#signup

Stay up to date on events and resources on our website https://rbp.secondnature.com/community

Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Season 3 Episode 12 features Janet Sprissler
The Triple Win Property Management Podcast is produced and distributed by Second Nature

Lease management is the bedrock of effective property management. As the property management industry continues to evolve, it's crucial to adapt our approaches to lease management.

In this episode, our esteemed moderator Melissa Gillispie (JWB Real Estate) talks to industry-leading panelists, Kristin Leet (One Focus Property Management), and David Galant (Pathway Properties) as they share how leasing excellence plays a pivotal role in meeting the ever-changing needs and expectations of residents and investors. They delve into the strategies they've employed to streamline lease management processes, discuss key performance indicators (KPIs) from their own experiences, and offer practical takeaways that will empower property managers to elevate their lease management practices.

Whether you're a seasoned property manager or just stepping into the industry, tune in to gain valuable knowledge and unlock the secrets to lease management excellence.

Got questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

Want to know more about a custom, fully-managed resident benefits package but not sure where to start? Visit https://rbp.secondnature.com/blog/what-is-a-resident-benefits-package

Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers

Subscribe to the Triple Win Newsletter and stay in the know https://rbp.secondnature.com/community#signup

Stay up to date on events and resources on our website https://rbp.secondnature.com/community

Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Season 3 Episode 11 features Melissa Gillispie, Kristin Leet, and David Galant
The Triple Win Property Management Podcast is produced and distributed by Second Nature

What is investor relationship management? How do you create a positive investor experience? 
In this recording from TWLX Broker/Owner 2023, we dive deep into investor experience. Moderated by Michael Krause from Atrium Management Company, this episode brings together two esteemed guests, Chris Clothier from REI Nation and Ralph Reahard from Real Property Management Richmond Metro.

Join the discussion as these industry experts shed light on the key factors that contribute to successful investor relationships and what it takes to keep those relationships growing. 

Got questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

Want to know more about a custom, fully-managed resident benefits package but not sure where to start? Visit https://rbp.secondnature.com/blog/what-is-a-resident-benefits-package

Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers

Subscribe to the Triple Win Newsletter and stay in the know https://rbp.secondnature.com/community#signup

Stay up to date on events and resources on our website https://rbp.secondnature.com/community

Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Season 3 Episode 10 features Michael Krause, Chris Clothier, and Ralph Reahard
The Triple Win Property Management Podcast is produced and distributed by Second Nature

Join us for another insightful episode from the exclusive TWLX Broker/Owner 2023 panel discussion on the transformative concept of "Who Not How." Moderated by Matthew Tringalli, CEO at BetterWho, the panel features industry experts Andrea Hardaway, a Property Management Owner & Strategist, and Kelli Segretto, Founder of K Segretto Consulting.

In this episode, we delve into the power of shifting your mindset from "how" to "who" when it comes to accomplishing your goals. Learn how to effectively delegate work internally within your team and identify individuals' unique abilities or superpowers. Discover the key strategies and insights shared by our esteemed panelists, empowering you to unlock your true potential and achieve greater success.

Tune in to this thought-provoking episode and explore the art of delegation, allowing you to focus on what truly matters while harnessing the strengths of those around you.

Check out Andrea Hardaway’s book Property Management Freedom https://www.amazon.com/Property-Management-Freedom-Company-Yourself/dp/B09ZCYPB3V

Got questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

Want to know more about a custom, fully-managed resident benefits package but not sure where to start? Visit rbp.secondnature.com/blog/what-is-a-resident-benefits-package

Join our private Facebook group - only for professional property managers at facebook.com/groups/triplewinpropertymanagers

Subscribe to the Triple Win Newsletter and stay in the know rbp.secondnature.com/community#signup

Stay up to date on events and resources on our website rbp.secondnature.com/community

Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Season 3 Episode 9 features Matthew Tringalli, Andrea Hardaway, and Kelli Segretto
The Triple Win Property Management Podcast is produced and distributed by Second Nature

In this TWLX Broker/Owner recording, we gather a panel of property management industry leaders to discuss key trends and share bold predictions. Join Travis Bohling (Co-Founder, Home Ladder), Matthew Whitaker (CEO, Evernest), Jen Ruelens (Broker/Owner, One Focus Property Management), and Peter Lohmann (Co-founder & CEO, RL Property Management) as we explore the future of property management.

We delve into trends like de-bundling and outsourcing services, operational disruptions, data-driven dashboards, and the importance of differentiation. We also discuss the institutionalization of the industry, keeping up with amenities, and the rise of new "isms."

Get ready for an engaging conversation as we uncover the exciting trends and make bold predictions that will shape the property management landscape. 

Got questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com 

Want to know more about a custom, fully-managed resident benefits package but not sure where to start? Visit rbp.secondnature.com/blog/what-is-a-resident-benefits-package

Join our private Facebook group - only for professional property managers at facebook.com/groups/triplewinpropertymanagers

Subscribe to the Triple Win Newsletter and stay in the know rbp.secondnature.com/community#signup

Stay up to date on events and resources on our website rbp.secondnature.com/community

Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Season 3 Episode 8 features Travis Bohling, Matthew Whitaker, Jen Reulens, Peter Lohmann
The Triple Win Property Management Podcast is produced and distributed by Second Nature

 

TWLX Broker/Owner 2023: Marketing Mastery Panel with Pablo Gonzalez, lisa wise, Chuck Hattemer

Join us as we dive into the world of marketing mastery with our special guests from the TWLX for Broker Owners event. 

Hosted by Pablo Gonzalez, the Founder/CEO of Be The Stage, this panel discussion features industry experts Lisa Wise, Owner + Founder of Flock, and Chuck Hattemer, Co-founder & CMO of Poplar Homes. Discover strategies for identifying key pain points, standing out in property management, investing in relationships, leveraging strategic partnerships, unlocking word-of-mouth marketing, implementing omnichannel strategies, and building your brand through free opportunities. Don't miss this episode packed with actionable insights to elevate your marketing game and achieve remarkable results.

Got questions? Email us at triplewin@secondnature.com

To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin

Join our private Facebook group just for professional property managers at https://bit.ly/3jezcLp

Stay up to date on events and resources on our website https://rbp.secondnature.com/community

Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Hosted by Laura Mac 
Featuring Pablo Gonzalez, lisa wise, Chuck Hattemer
Produced by Andrew Smallwood, Laura Mac, and Carol Housel
Edited by Isaac Balachandran