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The Triple Win Property Management podcast by Second Nature uncovers new ways single-family property managers can create and monetize value for their company while transforming relationships with their investors, residents, and teams. Episodes feature industry professionals, global thought leaders, and the inspiring conversations that move the industry forward. Now you can join thousands of property management leaders who are tuning in and talking about leveling up together.
Episodes
Thursday Oct 14, 2021
Thursday Oct 14, 2021
Labor shortages are straining industries all around the US, and property management is certainly one place that has felt the squeeze that's created. The cliche that was made popular back in March 2020 still rings true. We are in “unprecedented times.” Now, more than ever, it is critical for the property manager to know how and when to pivot their strategy in order to ensure consistent success and growth in the long term.
In this episode, Andrew talks with Kellie Tollifson, Owner and VP of Operations at T-Square Real Estate Services and Immediate Past President at the National Association of Residential Property Managers (NARPM®). Tollifson began her career in property management more than 20 years ago and shares her insights on playing the long game. Listen as she shares her strategies to find great talent, build company culture, and the ability to shift priorities.
Follow the conversation PMs are having about this and more at https://bit.ly/pmlx-fb
Stay up to date on events and resources at https://bit.ly/rbp-home
Be sure to follow The Triple Win by Second Nature and never miss an episode!
Thursday Oct 07, 2021
Thursday Oct 07, 2021
Professional property managers want to create great experiences for residents, investors, and their teams. They also want the profit rewards that go along with it. But experience design and innovation is hard and requires a skill set that is distinct from real estate knowledge and expertise.
In this Bonus PMLX Masterclass, Andrew talks with Joe Pine, author of the bestseller “The Experience Economy” and the world’s leading authority and trainer on becoming an experience designer.
To learn more about Joe Pine and his company, visit at https://bit.ly/j-pine
Follow the conversation PMs are having about this and more at https://bit.ly/pmlx-fb
Stay up to date on events and resources at https://bit.ly/rbp-home
Follow The Triple Win by Second Nature and never miss an episode!
Thursday Sep 30, 2021
Thursday Sep 30, 2021
The PM industry is evolving faster than ever. During this time of rapid change, do you know how to get your team to embrace big, bold change?
In this PMLX 2021 panel discussion led by Bob Hansen of Second Nature, the team at PURE PM shares how their rapidly growing company is poised for change. Listen as Michael Catalano, Jennifer Newton, and Jennifer Stoops share how they’ve truly learned to love change, get team buy-in, and identify and utilize team members’ strengths - all while having fun along the way.
The books recommended by the PURE PM team in this podcast are:
Extreme Ownership: How U.S. Navy SEALs Lead and Win: https://amzn.to/3o6rPt2
The Upside of Stress: https://amzn.to/3o5szin
The 7 Habits of Highly Effective People: https://amzn.to/3uadcG9
The Road Less Stupid: https://amzn.to/2XRXp3k
Follow the conversation PMs are having about this and more at https://bit.ly/pmlx-fb
Stay up to date on events and resources at https://bit.ly/rbp-home
Follow The Triple Win by Second Nature and never miss an episode!
Thursday Sep 23, 2021
Thursday Sep 23, 2021
Managing a professional property management business in today’s climate is full of uncertainty. Property managers are dealing with unprecedented challenges to an already complicated business, and some may feel like they just can’t get ahead. But did you know there are certain trends and strategies proven to help you plan for the future of Property Management?
In this PMLX 2021 panel recording, Randall Henderson (VP at Property Management Inc.), Jackie Lee (CEO at Brandywine Homes), and Gregg Cohen (Co-Founder at JWB Real Estate Capital) share their future-proof strategies and best practices for successful property management businesses.
Check out Gregg Cohen’s podcast, Not Your Average Investor, on your favorite podcast apps.
These pics of Randall Henderson will get you "sweatin' to the oldies": https://photos.app.goo.gl/4K5cJB7UF2Z8J9Nm9
Follow the conversation PMs are having about this and more at https://bit.ly/pmlx-fb
Stay up to date on events and resources at https://bit.ly/rbp-home
Be sure to follow The Triple Win by Second Nature and never miss an episode!
Thursday Sep 16, 2021
Thursday Sep 16, 2021
Soak up the practical advice in this Deep Dive conversation with Bryan Jenkins and Jonathan Cook of AHI Properties. Learn all about property management best practices like proactive management, tips for optimal communication with investors, the differences between the accidental landlord, the intentional investor, and the institutional investor, and how and why you should identify your ideal customer.
Those hot wing pictures of Jonathan Cook can be found here https://photos.app.goo.gl/Uh3Wg3LFMaRFod3g7
Listen to Profitable Powerhouse Properties with the AHI Group podcast with Brian and Jonathan wherever your favorite podcasts are streamed.
Follow the conversation PMs are having about this and more at https://bit.ly/pmlx-fb
Stay up to date on events and resources at https://bit.ly/rbp-home
Be sure to follow The Triple Win by Second Nature and never miss an episode!
Thursday Sep 09, 2021
Thursday Sep 09, 2021
In this episode, we are joined by THE master negotiator, author, and founder of the Black Swan Group - Chris Voss. He’s the former lead crisis negotiator for the NY City division of the FBI and was the lead international kidnapping negotiator for the FBI. He’s also taught business negotiation at USC, Georgetown, and Harvard Business Schools.
We hope you enjoy this recording from PMLX 2021.
To learn more about Chris Voss, and sign up for The Black Swan Group newsletter, visit at https://www.blackswanltd.com/home
Follow the conversation PMs are having about this and more at https://bit.ly/pmlx-fb
Stay up to date on events and resources at https://bit.ly/rbp-home
Be sure to follow The Triple Win by Second Nature and never miss an episode!
Thursday Aug 26, 2021
Thursday Aug 26, 2021
Have you ever thought about how the everyday processes of your PMC could be improved and streamlined? Or how to keep good, qualified employees on the payroll?
This Deep Dive episode features Peter Lohmann, the Founder & CEO of RL Property Management. We learn how Peter’s background in engineering helps him be a more efficient property manager, and how he’s tackling his own employee staffing shortages and reducing turnover. Peter also shares his take on the paradigm of fee maxing, how property management is evolving, and why he thinks SFR property managers need to keep a close eye on Airbnb and Zillow.
To learn more about Peter, visit his website at www.peterlohmann.com
You can also listen to his podcast, “Owner Occupied,” on various podcast platforms.
Follow the conversation PMs are having about this and more at https://www.facebook.com/groups/pmxchange
Stay up to date on events and resources at https://rbp.secondnature.com
Be sure to subscribe and never miss an episode!
Tuesday Aug 17, 2021
Tuesday Aug 17, 2021
One of our highest-rated discussions from PMLX 2020 was the Future of Property Management Panel. Andrew Smallwood spoke with some of our all-time favorite industry-leading executives: Jennifer Stoops (Executive VP of Park Avenue Properties), Doug Brien (CEO and Co-Founder at Mynd Property Management), and Andrew Propst (CEO at HomeRiver Group). In this episode, you’ll learn all about how automation is at the forefront of the SFR PM industry, what it means to be an indispensable investment partner, and so many “a-ha!” moments that might just change the way you operate your PMC.
Want to take part in other industry-leading conversations like this one? There’s still time to register for this year’s PMLX on August 24, 2021. http://pm-xchange.com
100% of proceeds from PMLX 2021 support NARPM’s Charity Meals on Wheels: https://www.narpmconvention.com/past-presidents-charity-fundraiser
Follow the conversation PMs are having about this and more at https://www.facebook.com/groups/pmxchange
Stay up to date on events and resources at https://rbp.secondnature.com
Be sure to subscribe and never miss an episode!
Thursday Aug 12, 2021
Thursday Aug 12, 2021
Every property manager wants to build a successful, profitable business while also creating personal wealth, but many are stuck in a money trap and don't even realize it.
During this episode, Andrew talks with David Osborn, the entrepreneur, real estate investor, speaker, author, world traveler, wealth-building mentor, and proud father. Listen as David shares his personal goal-setting exercises, life experiences, and philosophy aimed to help you grow your wealth and create an exciting financial future. David owns over 100 SFRs, has multiple thriving businesses, and has amassed a net worth north of $100 million.
Don’t miss out! Register for PMLX 2021 today! http://pm-xchange.com/
100% of proceeds from PMLX 2021 support NARPM’s Charity Meals on Wheels: https://www.narpmconvention.com/past-presidents-charity-fundraiser/
Follow the conversation PMs are having about this and more at https://www.facebook.com/groups/pmxchange
Stay up to date on events and resources at https://rbp.secondnature.com/
Be sure to subscribe and never miss an episode!
Tuesday Aug 10, 2021
Tuesday Aug 10, 2021
We’re getting hyped for PMLX on August 24, 2021, and are excited to share another BONUS episode from last year’s PMLX event with Susan Scott, the bestselling author of Fierce Conversations.
Property managers have dozens of conversations every day, but are those conversations effective? Are they positively affecting your relationships? During this episode, Susan Scott breaks down what she means when she says, “the conversation IS the relationship.
Don’t miss out! Register for PMLX 2021 today! http://pm-xchange.com
100% of proceeds from PMLX 2021 support NARPM’s Charity Meals on Wheels: https://www.narpmconvention.com/past-presidents-charity-fundraiser
Follow the conversation PMs are having about this and more at https://www.facebook.com/groups/pmxchange
Stay up to date on events and resources at https://rbp.secondnature.com
Be sure to subscribe and never miss an episode!