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The Triple Win Property Management podcast by Second Nature uncovers new ways single-family property managers can create and monetize value for their company while transforming relationships with their investors, residents, and teams. Episodes feature industry professionals, global thought leaders, and the inspiring conversations that move the industry forward. Now you can join thousands of property management leaders who are tuning in and talking about leveling up together.
Episodes
Thursday Jul 13, 2023
Thursday Jul 13, 2023
What is investor relationship management? How do you create a positive investor experience?
In this recording from TWLX Broker/Owner 2023, we dive deep into investor experience. Moderated by Michael Krause from Atrium Management Company, this episode brings together two esteemed guests, Chris Clothier from REI Nation and Ralph Reahard from Real Property Management Richmond Metro.
Join the discussion as these industry experts shed light on the key factors that contribute to successful investor relationships and what it takes to keep those relationships growing.
Got questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com
Want to know more about a custom, fully-managed resident benefits package but not sure where to start? Visit https://rbp.secondnature.com/blog/what-is-a-resident-benefits-package
Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers
Subscribe to the Triple Win Newsletter and stay in the know https://rbp.secondnature.com/community#signup
Stay up to date on events and resources on our website https://rbp.secondnature.com/community
Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Season 3 Episode 10 features Michael Krause, Chris Clothier, and Ralph Reahard
The Triple Win Property Management Podcast is produced and distributed by Second Nature
Thursday Jun 22, 2023
Thursday Jun 22, 2023
Join us for another insightful episode from the exclusive TWLX Broker/Owner 2023 panel discussion on the transformative concept of "Who Not How." Moderated by Matthew Tringalli, CEO at BetterWho, the panel features industry experts Andrea Hardaway, a Property Management Owner & Strategist, and Kelli Segretto, Founder of K Segretto Consulting.
In this episode, we delve into the power of shifting your mindset from "how" to "who" when it comes to accomplishing your goals. Learn how to effectively delegate work internally within your team and identify individuals' unique abilities or superpowers. Discover the key strategies and insights shared by our esteemed panelists, empowering you to unlock your true potential and achieve greater success.
Tune in to this thought-provoking episode and explore the art of delegation, allowing you to focus on what truly matters while harnessing the strengths of those around you.
Check out Andrea Hardaway’s book Property Management Freedom https://www.amazon.com/Property-Management-Freedom-Company-Yourself/dp/B09ZCYPB3V
Got questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com
Want to know more about a custom, fully-managed resident benefits package but not sure where to start? Visit rbp.secondnature.com/blog/what-is-a-resident-benefits-package
Join our private Facebook group - only for professional property managers at facebook.com/groups/triplewinpropertymanagers
Subscribe to the Triple Win Newsletter and stay in the know rbp.secondnature.com/community#signup
Stay up to date on events and resources on our website rbp.secondnature.com/community
Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Season 3 Episode 9 features Matthew Tringalli, Andrea Hardaway, and Kelli Segretto
The Triple Win Property Management Podcast is produced and distributed by Second Nature
Thursday Jun 08, 2023
Thursday Jun 08, 2023
In this TWLX Broker/Owner recording, we gather a panel of property management industry leaders to discuss key trends and share bold predictions. Join Travis Bohling (Co-Founder, Home Ladder), Matthew Whitaker (CEO, Evernest), Jen Ruelens (Broker/Owner, One Focus Property Management), and Peter Lohmann (Co-founder & CEO, RL Property Management) as we explore the future of property management.
We delve into trends like de-bundling and outsourcing services, operational disruptions, data-driven dashboards, and the importance of differentiation. We also discuss the institutionalization of the industry, keeping up with amenities, and the rise of new "isms."
Get ready for an engaging conversation as we uncover the exciting trends and make bold predictions that will shape the property management landscape.
Got questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com
Want to know more about a custom, fully-managed resident benefits package but not sure where to start? Visit rbp.secondnature.com/blog/what-is-a-resident-benefits-package
Join our private Facebook group - only for professional property managers at facebook.com/groups/triplewinpropertymanagers
Subscribe to the Triple Win Newsletter and stay in the know rbp.secondnature.com/community#signup
Stay up to date on events and resources on our website rbp.secondnature.com/community
Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Season 3 Episode 8 features Travis Bohling, Matthew Whitaker, Jen Reulens, Peter Lohmann
The Triple Win Property Management Podcast is produced and distributed by Second Nature
Thursday May 25, 2023
Thursday May 25, 2023
TWLX Broker/Owner 2023: Marketing Mastery Panel with Pablo Gonzalez, lisa wise, Chuck Hattemer
Join us as we dive into the world of marketing mastery with our special guests from the TWLX for Broker Owners event.
Hosted by Pablo Gonzalez, the Founder/CEO of Be The Stage, this panel discussion features industry experts Lisa Wise, Owner + Founder of Flock, and Chuck Hattemer, Co-founder & CMO of Poplar Homes. Discover strategies for identifying key pain points, standing out in property management, investing in relationships, leveraging strategic partnerships, unlocking word-of-mouth marketing, implementing omnichannel strategies, and building your brand through free opportunities. Don't miss this episode packed with actionable insights to elevate your marketing game and achieve remarkable results.
Got questions? Email us at triplewin@secondnature.com
To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin
Join our private Facebook group just for professional property managers at https://bit.ly/3jezcLp
Stay up to date on events and resources on our website https://rbp.secondnature.com/community
Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Hosted by Laura Mac
Featuring Pablo Gonzalez, lisa wise, Chuck Hattemer
Produced by Andrew Smallwood, Laura Mac, and Carol Housel
Edited by Isaac Balachandran
Thursday May 11, 2023
Thursday May 11, 2023
We've got super short, sweet, and exciting news about the upcoming Triple Win Leadership Xchange event on May 16th where we bring Triple Win Leaders together to Xchange their best and brightest ideas.
We have top experts in the industry lined up to join us in May, and we want YOU to be there. This is your chance to engage with industry thought leaders in real-time, discuss the future of the industry and collaborate with your colleagues.
And let's talk about our speaker lineup. It's absolutely incredible. We've got experts from every corner of the industry, including:
- Chris Clothier is the Co-Founder of REI Nation
- Matthew Whitaker is the CEO of Evernest
- lisa wise is the owner + founder of flock, a family of real estate management companies that oversee two billion dollars in property in Washington, DC
- Peter Lohmann
- Michael Krause from Atrium
- And many more!
But at its core, TWLX is about you connecting with like-minded peers, and engaging in deep and meaningful conversations that will make a lasting impact on you personally, your business, and the future of our industry.
So mark your calendar for May 16th from 1:00-4:30 PM ET. This is an event you won't want to miss.
Collaborate with peers, connect with thought leaders, and gain the insights and strategies you need to take your business to the next level.
Plus, this is the first ever FREE TWLX - simply because the value is in you, the attendees. But we know time is your greatest investment. Since 2020, TWLX is backed by a 9.5+/10 rating from 1,000+ attendees. So you can feel confident that you're investing your time wisely.
Thanks for listening, and we'll see you on May 16th at the TWLX event.
Register for TWLX on May 16, 2023, specifically for Broker Owners. https://rbp.secondnature.com/twlx
Got questions? Email us at triplewin@secondnature.com
To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin
Join our private Facebook group just for professional property managers at https://bit.ly/3jezcLp
Stay up to date on events and resources on our website https://rbp.secondnature.com/community
Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Hosted by Andrew Smallwood
Produced by Andrew Smallwood, Laura Mac, Carol Housel
Edited by Isaac Balachandran
Thursday Apr 13, 2023
Thursday Apr 13, 2023
Hey there, professional property managers! Are you tired of dealing with resident complaints and pushback? Do you want to know the secrets of maximizing profit without sacrificing resident satisfaction? Then don’t miss this episode!
During this recording of last month’s RBP Workshop, Second Nature’s very own Tyler Nichols talks to Leah Schuch (Innovative Property Solutions), Jeremy Tallman (T&H Realty Services), and Megan Zellers (RMS Team RE/MAX Center) to talk about all things RBP. Listen as seasoned property managers reveal how Resident Benefit Packages can revolutionize your game. Learn about lease language and application disclosures that actually work, and get the lowdown on prioritizing new initiatives straight from the horse's mouth.
So tune in and discover the power of RBP. Your team, residents, and investors will thank you for it.
Want to join us for our next LIVE RBP Workshop on April 20 from 2-3 PM ET and learn from experienced Property Managers on how to successfully implement Resident Benefit Packages? Register now at https://bit.ly/3KuFVxZ
To see how a Resident Benefits Package can benefit you, schedule a call at https://rbp.secondnature.com/triplewin
Going to Broker/Owner in April? Register for our exclusive Broker/Owner VIP experience https://rbp.secondnature.com/broker-owner-2023
Learn more and register to win the Triple Win Property Management Awards https://rbp.secondnature.com/awards
Register for TWLX 2023, just for Broker/Owners https://rbp.secondnature.com/twlx
Got questions? Email us at triplewin@secondnature.com
Join our private Facebook group just for professional property managers at https://bit.ly/pmlx-fb
Stay up to date on events and resources at https://bit.ly/rbp-home
Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Hosted by Andrew Smallwood and Laura Mac
Featuring Tyler Nichols, Leah Schuch, Jeremy Tallman, Megan Zellers
Produced by Andrew Smallwood, Laura Mac, and Carol Housel
Edited by Isaac Balachandran
Thursday Mar 23, 2023
Thursday Mar 23, 2023
Get ready to turbocharge your business with the latest tech trends in Property Management. In this episode, we explore the essential ingredients for setting your business up for success with technology. Sam Eddinger of Ironclad PM interviews our expert guests Rhianna Campbell (Proper Planning LLC) and Kelli Segretto (K Segretto Consulting) as they share real-life case studies and examples of how companies have leveraged technology to achieve better business outcomes.
Whether you're just starting out or looking to upgrade your existing tech stack, we delve into the practical considerations, phases, and key focus areas for selecting, implementing, and integrating the right technology into your operations.
We also explore the characteristics of organizations that succeed in rolling out a technology stack, as well as those that fail to do so. Tune in for practical insights and actionable tips that can help your business thrive in the digital age.
We hope you enjoy this TWLX Bonus Session recording.
Got questions? Email us at triplewin@secondnature.com
Going to Broker/Owner in April? Register for our exclusive Broker/Owner VIP experience https://rbp.secondnature.com/broker-owner-2023
Learn more and register to win: Triple Win Property Management Awards https://rbp.secondnature.com/awards
Register for TWLX 2023, just for Broker/Owners https://rbp.secondnature.com/event/twlx-for-broker-owners
To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin
Join our private Facebook group just for professional property managers at https://bit.ly/pmlx-fb
Stay up to date on events and resources at https://bit.ly/rbp-home
Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Hosted by Andrew Smallwood and Laura Mac
Featuring Sam Eddinger, Rhianna Campbell, and Kelli Segretto
Produced by Andrew Smallwood, Laura Mac, and Carol Housel
Edited by Isaac Balachandran
Thursday Mar 09, 2023
Thursday Mar 09, 2023
What kind of impact will AI make on property management, and the industry as a whole? Are you afraid you might be left behind? Do you want to get started but think the bar is just too high?
In this episode, we further explore the practical world of AI and how it's transforming the property management industry. Laura MacMinn talks with Wolfgang Croskey (The Perfect Tenant) as he shares insights on the top 2-3 areas where PMs can implement AI right now, along with specific AI programs that are available today. We discuss how PMs can use AI well and the mistakes they should avoid when implementing AI solutions. We also explore predictions about how AI will become more useful in specific areas of the industry.
Tune in to learn how AI can help you achieve a triple win in property management.
Join us on March 15, 2023, for a live event: The Modern Property Management Tech Stack
Register for TWLX on May 16, 2023, specifically for Broker Owners.
Got questions? Email us at triplewin@secondnature.com
To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin
Join our private Facebook group just for professional property managers at https://bit.ly/3jezcLp
Stay up to date on events and resources on our website https://rbp.secondnature.com/community
Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Hosted by Laura Mac
Featuring Wolfgang Croskey
Produced by Andrew Smallwood, Laura Mac, Carol Housel, and Alec Lower
Edited by Isaac Balachandran
Thursday Feb 23, 2023
Thursday Feb 23, 2023
In this Triple Win LIVE recording we bring you a panel discussion on the current state of AI in property management. Our panel of experts, Wolfgang Croskey (The Perfect Tenant), Tom McGarry (Second Nature), and Ray Hespen (Property Meld) share their insights on how you can leverage AI to improve your property management business.
Throughout this episode, you’ll learn what's working right now, what's next, and what might be tougher to implement. We also dive into real-world use cases including listings, content marketing, screening, recommendation engines, leasing, maintenance, and more.
If you're a property manager looking to stay ahead of the game and maximize your business's potential, this is the podcast for you.
Join us on March 15, 2023, for a live event:
The Modern Property Management Tech Stack
Register for TWLX on May 16, 2023, specifically for Broker Owners.
Got questions? Email us at triplewin@secondnature.com
To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin
Join our private Facebook group just for professional property managers at https://bit.ly/3jezcLp
Stay up to date on events and resources at https://bit.ly/rbp-home
Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Hosted by Andrew Smallwood and Laura Mac
Featuring Wolfgang Croskey, Tom McGarry, Ray Hespen
Produced by Andrew Smallwood, Laura Mac, and Carol Housel
Edited by Isaac Balachandran
Thursday Feb 09, 2023
Thursday Feb 09, 2023
Have you ever uncovered something on a move-in/out that completely changed the way you do business? Do you have the proper processes in place to achieve property awareness triple wins?
This recording of the final TWL of 2022 is all about property awareness and features celebrity guest host Phil Owen (OnSight PROS) as he talks with Bess Wozniak (McCreary Realty Management), Brad Randall (Welch Randall Real Estate), and Joni Wolfswinkel (Real Property Management Preferred). Listen as they share real examples of strategies and practices that create new experiences for residents, investors, and management teams.
Like what you’ve heard and want more content? Sign up for our newsletter https://rbp.secondnature.com/community#signup
Got questions? Email us at triplewin@secondnature.com
To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin
Join our private Facebook group just for professional property managers at https://bit.ly/3jezcLp
Stay up to date on events and resources at https://bit.ly/rbp-home
Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Hosted by Laura MacMinn and Phil Owen
Featuring Bess Wozniak, Brad Randall, and Joni Wolfswinkel
Produced by Andrew Smallwood, Laura Mac, and Carol Housel
Edited by Isaac Balachandran