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The Triple Win Property Management podcast by Second Nature uncovers new ways single-family property managers can create and monetize value for their company while transforming relationships with their investors, residents, and teams. Episodes feature industry professionals, global thought leaders, and the inspiring conversations that move the industry forward. Now you can join thousands of property management leaders who are tuning in and talking about leveling up together.
Episodes
Tuesday Oct 24, 2023
Tuesday Oct 24, 2023
Warning: This episode is not recommended for those with a weak stomach. The stories in this episode are true and include real horrors encountered by property management professionals.
As a property manager, you never know what you might encounter. In this terrifying episode of the Triple Win PM podcast, we hear true stories that will make you tremble and squirm. Stories so terrifying they may just keep you up at night.
This episode is brought to you by Second Nature and Pest Share. Did you know that On-Demand Pest Control is now part of RBP? Avoid terrifying pest issues with a fully managed RBP by Second Nature.
Check our Facebook page on Thursday to see who is crowned the winner of the TWO best/worst PM horror stories. And share your very own terrifying tales too!
Level up your property management business with our jam-packed, one-day-only, online conference. Register for TWLX https://www.secondnature.com/events/twlx
Register for the next RBP Workshop: November 9, 2023, 2:00 - 3:00 PM Eastern
Learn everything you need to get started with your Resident Benefits Package.
https://www.secondnature.com/events/rbp-workshop
Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo
Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com
Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers
Stay up to date on events and resources on our website https://www.secondnature.com/events
Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Season 3 Episode 16 features Andrew Smallwood and Justin Clements
The Triple Win Property Management Podcast is produced and distributed by Second Nature
Thursday Oct 12, 2023
Thursday Oct 12, 2023
Join industry leaders Jennifer Utz, Lauren Alleman, and Mark Brower as they delve into the art of attracting and keeping your ideal investor clients. This episode is custom-crafted to cater to professional property managers like you who strive to create success for their teams, investors, and residents.
In this episode…
- Uncover the secrets of identifying investor churn and transforming it into lasting retention.
- Explore proven strategies for engagement that have a tangible impact.
- Gain insights into effective approaches for not only attracting but also retaining the investor clients you desire.
Tune in and elevate your property management success.
Headed to Atlanta for NARPM National? Sign up for the VIP Experience https://get.secondnature.com/vip-experience-2023
Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo
Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com
Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers
Stay up to date on events and resources on our website https://www.secondnature.com/events
Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Season 3 Episode 15 features Jennifer Utz, Lauren Alleman, and Mark Brower
The Triple Win Property Management Podcast is produced and distributed by Second Nature
Wednesday Sep 13, 2023
Wednesday Sep 13, 2023
Summer is coming to an end. But the work for property managers is just beginning.
In this episode, Phil Owen (OnSight PROS) and Gwenn Aspen (Anequim) discuss the best ways for property managers to navigate the changing of the seasons. They give real-world examples of how to manage the chaos of summer and tips to improve operations during the slower fall and winter seasons so you’re fully prepared for next year.
Be sure to check out the resources in the Anequim Library that Gwenn referenced https://anequim.net/anequim-library
Ready to attend a live RBP workshop? Join us on Thursday 9/21 at 2 pm Eastern. Register here: https://rbp.secondnature.com/event/rbp-workshop
Ready to talk to an RBP expert in your area? Fill out the form on our website https://rbp.secondnature.com/triplewin
Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com
Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers
Subscribe to the Triple Win Newsletter and stay in the know https://rbp.secondnature.com/community#signup
Stay up to date on events and resources on our website https://rbp.secondnature.com/community
Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Season 3 Episode 14 features Phil Owen and Gwenn Aspen
The Triple Win Property Management Podcast is produced and distributed by Second Nature
Tuesday Aug 22, 2023
Tuesday Aug 22, 2023
This week on the podcast we’re going deep into Second Nature’s very own Resident Benefits Package.
This workshop recording features a thorough overview of our fully-managed RBP, including feature breakdowns and steps to roll out your own custom-built RBP. We also talked with Rebecca Wallace (Oceans Managing Group) and Zena Smith (Rental Link Property Management) about their experiences rolling out RBP and the lessons learned along the way.
Want to attend a live RBP workshop? Join us on Thursday 8/24 at 2 pm Eastern. Register here: https://rbp.secondnature.com/event/rbp-workshop
Ready to talk to an RBP expert in your area? Fill out the form on our website https://rbp.secondnature.com/triplewin
Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com
Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers
Subscribe to the Triple Win Newsletter and stay in the know https://rbp.secondnature.com/community#signup
Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Season 3 Episode 13 features Rebecca Wallace and Zena Smith
The Triple Win Property Management Podcast is produced and distributed by Second Nature
Thursday Aug 10, 2023
Thursday Aug 10, 2023
Are you missing the mark when it comes to resident experience? Think the investment in time and expense just isn’t worth the outcome?
In this episode, Laura talks with Janet Sprissler from Rent805 about her recent Triple Win Award for Leadership in Resident Experience. Janet gets candid about her passion for service and building community. She gives real-world examples of resident experience initiatives she’s implemented and shares strategies for making the greatest impact without breaking the bank.
Attend our live RBP workshop! https://rbp.secondnature.com/event/rbp-workshop
Got questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com
Want to know more about a custom, fully-managed resident benefits package but not sure where to start? Visit https://rbp.secondnature.com/blog/what-is-a-resident-benefits-package
Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers
Subscribe to the Triple Win Newsletter and stay in the know https://rbp.secondnature.com/community#signup
Stay up to date on events and resources on our website https://rbp.secondnature.com/community
Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Season 3 Episode 12 features Janet Sprissler
The Triple Win Property Management Podcast is produced and distributed by Second Nature
Thursday Jul 27, 2023
Thursday Jul 27, 2023
Lease management is the bedrock of effective property management. As the property management industry continues to evolve, it's crucial to adapt our approaches to lease management.
In this episode, our esteemed moderator Melissa Gillispie (JWB Real Estate) talks to industry-leading panelists, Kristin Leet (One Focus Property Management), and David Galant (Pathway Properties) as they share how leasing excellence plays a pivotal role in meeting the ever-changing needs and expectations of residents and investors. They delve into the strategies they've employed to streamline lease management processes, discuss key performance indicators (KPIs) from their own experiences, and offer practical takeaways that will empower property managers to elevate their lease management practices.
Whether you're a seasoned property manager or just stepping into the industry, tune in to gain valuable knowledge and unlock the secrets to lease management excellence.
Got questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com
Want to know more about a custom, fully-managed resident benefits package but not sure where to start? Visit https://rbp.secondnature.com/blog/what-is-a-resident-benefits-package
Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers
Subscribe to the Triple Win Newsletter and stay in the know https://rbp.secondnature.com/community#signup
Stay up to date on events and resources on our website https://rbp.secondnature.com/community
Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Season 3 Episode 11 features Melissa Gillispie, Kristin Leet, and David Galant
The Triple Win Property Management Podcast is produced and distributed by Second Nature
Thursday Jul 13, 2023
Thursday Jul 13, 2023
What is investor relationship management? How do you create a positive investor experience?
In this recording from TWLX Broker/Owner 2023, we dive deep into investor experience. Moderated by Michael Krause from Atrium Management Company, this episode brings together two esteemed guests, Chris Clothier from REI Nation and Ralph Reahard from Real Property Management Richmond Metro.
Join the discussion as these industry experts shed light on the key factors that contribute to successful investor relationships and what it takes to keep those relationships growing.
Got questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com
Want to know more about a custom, fully-managed resident benefits package but not sure where to start? Visit https://rbp.secondnature.com/blog/what-is-a-resident-benefits-package
Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers
Subscribe to the Triple Win Newsletter and stay in the know https://rbp.secondnature.com/community#signup
Stay up to date on events and resources on our website https://rbp.secondnature.com/community
Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Season 3 Episode 10 features Michael Krause, Chris Clothier, and Ralph Reahard
The Triple Win Property Management Podcast is produced and distributed by Second Nature
Thursday Jun 22, 2023
Thursday Jun 22, 2023
Join us for another insightful episode from the exclusive TWLX Broker/Owner 2023 panel discussion on the transformative concept of "Who Not How." Moderated by Matthew Tringalli, CEO at BetterWho, the panel features industry experts Andrea Hardaway, a Property Management Owner & Strategist, and Kelli Segretto, Founder of K Segretto Consulting.
In this episode, we delve into the power of shifting your mindset from "how" to "who" when it comes to accomplishing your goals. Learn how to effectively delegate work internally within your team and identify individuals' unique abilities or superpowers. Discover the key strategies and insights shared by our esteemed panelists, empowering you to unlock your true potential and achieve greater success.
Tune in to this thought-provoking episode and explore the art of delegation, allowing you to focus on what truly matters while harnessing the strengths of those around you.
Check out Andrea Hardaway’s book Property Management Freedom https://www.amazon.com/Property-Management-Freedom-Company-Yourself/dp/B09ZCYPB3V
Got questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com
Want to know more about a custom, fully-managed resident benefits package but not sure where to start? Visit rbp.secondnature.com/blog/what-is-a-resident-benefits-package
Join our private Facebook group - only for professional property managers at facebook.com/groups/triplewinpropertymanagers
Subscribe to the Triple Win Newsletter and stay in the know rbp.secondnature.com/community#signup
Stay up to date on events and resources on our website rbp.secondnature.com/community
Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Season 3 Episode 9 features Matthew Tringalli, Andrea Hardaway, and Kelli Segretto
The Triple Win Property Management Podcast is produced and distributed by Second Nature
Thursday Jun 08, 2023
Thursday Jun 08, 2023
In this TWLX Broker/Owner recording, we gather a panel of property management industry leaders to discuss key trends and share bold predictions. Join Travis Bohling (Co-Founder, Home Ladder), Matthew Whitaker (CEO, Evernest), Jen Ruelens (Broker/Owner, One Focus Property Management), and Peter Lohmann (Co-founder & CEO, RL Property Management) as we explore the future of property management.
We delve into trends like de-bundling and outsourcing services, operational disruptions, data-driven dashboards, and the importance of differentiation. We also discuss the institutionalization of the industry, keeping up with amenities, and the rise of new "isms."
Get ready for an engaging conversation as we uncover the exciting trends and make bold predictions that will shape the property management landscape.
Got questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com
Want to know more about a custom, fully-managed resident benefits package but not sure where to start? Visit rbp.secondnature.com/blog/what-is-a-resident-benefits-package
Join our private Facebook group - only for professional property managers at facebook.com/groups/triplewinpropertymanagers
Subscribe to the Triple Win Newsletter and stay in the know rbp.secondnature.com/community#signup
Stay up to date on events and resources on our website rbp.secondnature.com/community
Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Season 3 Episode 8 features Travis Bohling, Matthew Whitaker, Jen Reulens, Peter Lohmann
The Triple Win Property Management Podcast is produced and distributed by Second Nature
Thursday May 25, 2023
Thursday May 25, 2023
TWLX Broker/Owner 2023: Marketing Mastery Panel with Pablo Gonzalez, lisa wise, Chuck Hattemer
Join us as we dive into the world of marketing mastery with our special guests from the TWLX for Broker Owners event.
Hosted by Pablo Gonzalez, the Founder/CEO of Be The Stage, this panel discussion features industry experts Lisa Wise, Owner + Founder of Flock, and Chuck Hattemer, Co-founder & CMO of Poplar Homes. Discover strategies for identifying key pain points, standing out in property management, investing in relationships, leveraging strategic partnerships, unlocking word-of-mouth marketing, implementing omnichannel strategies, and building your brand through free opportunities. Don't miss this episode packed with actionable insights to elevate your marketing game and achieve remarkable results.
Got questions? Email us at triplewin@secondnature.com
To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin
Join our private Facebook group just for professional property managers at https://bit.ly/3jezcLp
Stay up to date on events and resources on our website https://rbp.secondnature.com/community
Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Hosted by Laura Mac
Featuring Pablo Gonzalez, lisa wise, Chuck Hattemer
Produced by Andrew Smallwood, Laura Mac, and Carol Housel
Edited by Isaac Balachandran